The time to find out what rules your plan
has on hospital care is before you need it.
Planned Hospitalizations
Unless it is a medical emergency, your health plan or primary
care doctor will probably have to give advance approval
(preadmission certification) for you to go to the hospital.
Otherwise, the cost of your hospital care may not be covered. Ask
these questions:
- What hospitals are part of the plan network?
- Is there a limit on how long I can stay in the hospital?
- Who decides when I am to be discharged?
- Will needed followup care, such as nursing home or home health
care, be covered by the plan?
- If I have a serious medical problem, will the plan provide
someone to oversee care and make sure my needs are met?
Ask how your plan handles getting a second doctor's opinion on
whether surgery or another treatment is needed. Are second opinions
encouraged or required? Who pays?
Emergency or Urgent Care
If you have a true medical emergency, you should go to the
nearest hospital as fast as possible. It is important for you to
know what kind of medical problems are defined as emergencies and
how to arrange for ambulance service, if needed. Most plans must be
told within a certain time after emergency admission to a hospital.
If the hospital is not part of the plan network, you may be
transferred to a network hospital when your condition is stable. Ask
these questions:
- How does the plan define "emergency care?" What conditions or
injuries are considered emergencies?
- How does the plan handle "urgent care" after normal business
hours? Urgent care is for problems that are not true emergencies
but still need quick medical attention. Check with your plan to
find out what it considers to be urgent care. Examples may include
sore throats with fever, ear infections, and serious sprains. Call
your primary care doctor or the plan's hotline for advice about
what to do. The plan may also have urgent care centers for
members.
- How do I get urgent care or hospital care if I am out of the
area? How must I tell the plan and how soon after I get the
care?